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Snapshot 13d08cc8f0bb · verified 2026-06-10 ·
original document ·
archived snapshot ·
unofficial consolidation, the official version is held by the municipal clerk.
Policy: Facility Rental Cancellation
No.: 700-10
Section: Recreation and Facilities
Page 1 of 1
Effective Date: April 13, 2026
Approved by: CAO
Purpose
To establish guidelines for facility rental cancellations.
Definitions
N/A
Policy
1.0.
Refunds are provided to renters that provide written notice to booking@zorra.ca at
least 15 calendar days prior to the booked date. A Recreation Administrative Fee (as per the
Township's 11-09 Fees By-law) will be deducted from all refunds.
2.0.
Cancellations made within 15 days of the booking date are not eligible for a refund. However,
renters may reschedule to a mutually agreed-upon available date within the same calendar
year. No refunds will be issued for the re-scheduled date.
3.0.
For events booked in the large hall under a Special Event (including weddings, receptions,
dances, and large community events) or Stag and Doe, a 50% non-refundable booking deposit
is required. Failure to provide required proof of insurance or permits 14 days prior to the event
may result in cancellation without refund. All 50% booking deposits are non-refundable.
4.0.
In extenuating circumstances (such as severe weather, compassionate grounds or an
unexpected emergency), a supervisor may be able to approve a full or partial refund outside of
the timelines listed above. Please note that documentation may be required.
Next Revision Date:
This policy shall be reviewed every 5 years.
The next revision date is April 2031.
Accessible Format
If you require this document to be in an accessible format, please contact the Director of Corporate
and Protective Services at clerk@zorra.ca or 519-485-2490 ext. 7228.